Refund & Return Policy

Store Name: HavenGadget
Effective Date: 15 June 2025

We want you to be completely satisfied with your purchase from HavenGadget. If you’re not happy with your order, you may return eligible items within 14 days of delivery for a refund or exchange, subject to the conditions below.

1. Return Eligibility

To be eligible for a return:

• The item must be unused, in its original condition, and in the original packaging.

• A receipt or proof of purchase is required.

• Returns must be initiated within 14 days of the delivery date.

Non-returnable items include:

• Gift cards

• Downloadable software products

• Health and personal care items (if opened)

• Items marked as "final sale" or "non-refundable"

2. How to Start a Return

To request a return, please email us at [Insert Support Email] with:

• Your order number

• The reason for the return

• Photos (if item is damaged or defective)

Once approved, we’ll provide return instructions and a return shipping address.

3. Return Shipping

• Customers are responsible for return shipping costs unless the item arrived damaged or we made an error.

• We recommend using a trackable shipping service or purchasing shipping insurance—we are not responsible for returns lost in transit.

4. Refunds

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 5–10 business days.

• Shipping costs (original and return) are non-refundable, unless the return is due to our error.

5. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, email us at [Insert Email].

6. Damaged or Incorrect Items

If your item arrived damaged or incorrect, please contact us within 48 hours of delivery. We will arrange for a replacement or full refund.

7. Contact Us

For any questions about returns or refunds, contact us at:

Email: [Insert Email]
Phone: [Optional]
Business Hours: [e.g., Mon–Fri, 9AM–5PM EST]